Providing empathetic support

I need to respond thoughtfully to the user's message in Chinese that hints at regret. It seems they might be seeking emotional support. I should provide a supportive response while suggesting options like reframing their thoughts and actionable steps, such as practicing self-compassion or drafting a letter.
It's essential to keep things concise and friendly, maybe even offering a brief breathing exercise. I should avoid over-verbosity and moralizing while giving choices for their next steps, like journaling prompts.Crafting a supportive response
I want to create an empathetic message that acknowledges the user's feelings and normalizes the negativity bias of memory. I should explain the difference between guilt and shame, then outline proactive steps for them, like naming what happened, making amends with an apology template, creating an if-then learning plan, and practicing self-compassion.
I'll also include a quick box breathing exercise and offer to help them write a message or plan, all while ensuring the response is succinct in simplified Chinese. It's important not to give medical advice, so I'll suggest reaching out to a trusted friend instead.
听起来这段经历让你很难受。人脑对负面记忆本就“粘”,所以忘不掉不代表你没成长,只是这件事对你很重要。
可以试试这几步,把痛感变成力量:
两分钟重置(当情绪上来时):

如果你愿意,告诉我: